Reinstatement Service Terms

These terms apply specifically to Bluestack’s one-time Walmart account reinstatement, suspension appeal, and Plan of Action (POA) services. Ongoing marketplace management and retainer engagements are governed by our general Terms of Service. Where the two conflict, these terms control for reinstatement work.

1. Scope of the Service

Bluestack provides professional services in connection with a suspended, restricted, or otherwise actioned Walmart Marketplace seller account. Depending on the package purchased, the service may include:

Diagnosis & Consultation — review of your account status, suspension notice and supporting records; identification of the probable root cause; and a strategy consultation.
Plan of Action (POA) Writing — drafting a written Plan of Action addressing the stated cause, with guidance on how to submit it.
Full Reinstatement Support — diagnosis, POA drafting, submission guidance, and the follow-up monitoring period stated in your package.

The service is advisory and preparatory. Bluestack prepares documentation and provides guidance; Bluestack does not act as your legal representative and does not provide legal advice.

Bluestack is an independent agency and is not affiliated with, endorsed by, or sponsored by Walmart Inc. Walmart and Walmart Marketplace are trademarks of Walmart Inc.

2. Your Responsibilities

The quality of the service depends on what you provide. You agree to:

provide accurate, complete and truthful information about your account, products and the circumstances of the suspension;
supply requested supporting documentation (invoices, supplier records, certifications, correspondence) promptly;
not ask Bluestack to prepare or submit any statement that is false, forged or misleading;
remain responsible for the content submitted under your Walmart account.

Bluestack may decline or discontinue an engagement, without obligation beyond the refund terms in Section 6, if it determines the requested work would involve misrepresentation to Walmart.

3. No Guarantee of Reinstatement

Bluestack does not guarantee that your account will be reinstated, that any appeal will succeed, or that Walmart will respond within any particular time. No employee, contractor or representative of Bluestack is authorised to make such a guarantee, and any statement to the contrary is of no effect.

Any figures Bluestack publishes about past outcomes describe prior engagements only. They are not a prediction, projection or promise as to your matter.

4. Walmart’s Decisions Are Walmart’s Alone

Walmart may suspend or terminate seller accounts at its sole discretion, and Bluestack is not liable for Walmart’s decisions.

This includes, without limitation, Walmart’s decision to suspend an account or maintain a suspension; to reject, ignore or delay a Plan of Action; to change its policies, criteria or enforcement practices; to withhold funds or terminate an account; or to take any action following reinstatement. Your relationship with Walmart is governed by your own agreement with Walmart, to which Bluestack is not a party.

5. Limitation of Liability

To the maximum extent permitted by applicable law, Bluestack’s total aggregate liability arising out of or relating to the reinstatement service — whether in contract, tort (including negligence), statute or otherwise — is limited to the total amount of fees you actually paid to Bluestack for that service.

Bluestack is not liable for indirect, incidental, special, consequential, exemplary or punitive damages, nor for lost profits, lost sales, lost revenue, lost inventory value, business interruption, withheld or seized funds, loss of marketplace ranking or Buy Box eligibility, or loss of data, even if advised of the possibility of such damages.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation. Where a jurisdiction does not permit certain exclusions, liability is limited to the least amount permitted by law.

6. Fees and Refund Policy

Needs Hedi’s final sign-off before this page goes live. The refund terms below were narrowed on 2026-08-19 from “full refund if Walmart rejects our POA” to one revision and one resubmission included, full refund if still rejected after that. The landing page guarantee badge and FAQ were changed to match in the same pass — all three must continue to say the same thing. Deploying the site publishes this promise.

Fees are those stated at checkout and are payable in advance. Packages are priced per engagement, not per outcome.

Revision and resubmission included. Each POA package includes one revision of the Plan of Action and one resubmission following a rejection by Walmart, at no additional charge.
Refund after the included resubmission. Where Bluestack has drafted a Plan of Action, you submitted it with all supporting documentation Bluestack identified as required, Bluestack has provided the included revision, and Walmart rejects the resubmitted Plan of Action, Bluestack will refund the fees paid for the POA component of the engagement.
No refund where documentation was not supplied. The refund above does not apply where requested documentation was not provided, or where information supplied to Bluestack was inaccurate or incomplete.
Work already performed. Diagnosis and consultation fees cover work performed on receipt and are non-refundable once the consultation has taken place.
How to claim. Refund requests must be made in writing to info@bluestack.ca within 30 days of Walmart’s decision, with the rejection notice attached.

Chargebacks initiated without first raising a refund request in writing may be contested.

7. Confidentiality and Privacy

Bluestack treats account records, supplier documentation and correspondence you provide as confidential, and uses them only to perform the service. Personal information is handled in accordance with our Privacy Policy.

8. Term and Cancellation

The engagement begins when payment is received and ends when the purchased deliverables have been provided, or when the monitoring period stated in your package expires. Either party may end the engagement in writing. If you cancel after work has begun, fees for work already performed remain payable, subject to Section 6.

9. Governing Law and Jurisdiction

These terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable in Quebec, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of the Province of Quebec, judicial district of Longueuil.

The parties have requested that these terms and all related documents be drawn up in English. / Les parties ont demandé que la présente entente et tous les documents s’y rattachant soient rédigés en anglais.

10. Changes to These Terms

Bluestack may modify these terms. The version in effect on the date of purchase governs your engagement. Material changes are indicated by the “Last Updated” date above.

11. Contact

Questions about these terms: info@bluestack.ca · 450-513-4400.

Bluestack
904-8115 boul. du Saint-Laurent
Brossard, QC J4X 0C4
Canada